Categories
Klaviyo

Package Delivered Notification Flow

This Klaviyo flow messages customers when their order is delivered. It’s triggered by Wonderment when the carrier marks the package as delivered.

In this example, the customer gets a notification of the delivery by SMS or email, depending on their preferences.

Categories
Klaviyo

Package Is Out For Delivery Email Flow

This Klaviyo flow messages customers when their order is out for delivery. It’s a great way to tell them to watch out for the package, get them excited, and communicate any post-purchase information that might be important for them to know right away.

In this example, the customer gets a notification of their order and the tracking number with a confirmation that it’s left the warehouse and it’s on its way. If the customer has opted-in for SMS, they’ll get it as an SMS. Otherwise, it goes out as an email.

Categories
Klaviyo

Package Is In Transit Notification Flow

This Klaviyo flow messages customers when their order is picked up by the carrier. It’s triggered by Wonderment when the carrier marks the package as in transit.

In this example, the customer gets a notification of their order and the tracking number with a confirmation that it’s left the warehouse and it’s on its way.

Categories
Postscript

Wonderment Stalled Shipping via SMS

This Wonderment/Postscript flow prevents “Where is my order?” support questions, by proactively alerting customers to slow or delayed deliveries.

In this example, Postscript will send a short tracking reminder SMS with a note that the order is on its way. The trigger for this event is the Wonderment “Shipment Stalled” event.

Categories
Klaviyo

Wonderment Stalled Shipping with High Value Customer Split

This Wonderment/Klaviyo flow prevents “Where is my order?” support questions, by proactively alerting customers to slow or delayed deliveries.

In this example, Klaviyo will wait until a package has been stalled for 3 days in a row. Then, it checks if the person has spent $500 in their lifetime with your store and sends them one of two messages.

Categories
Klaviyo

Wonderment Stalled Shipping with First Customer Split

This Wonderment/Klaviyo flow prevents “Where is my order?” support questions, by proactively alerting customers to slow or delayed deliveries.

In this example, Klaviyo will wait until a package has been stalled for 3 days in a row, and then sends a different message depending on whether the person is a new or returning customer.

Categories
Klaviyo

Wonderment Basic Stalled Shipping Flow

This Wonderment/Klaviyo flow prevents “Where is my order?” support questions, by proactively alerting customers to slow or delayed deliveries.

Here’s a basic flow that messages a customer when an order hasn’t seen an update on the tracking number in a couple of days. You can send them a plain text message like below to show a personal touch, rather than a HTML-heavy marketing message.